bonus 138 Terms of Use
When you open an account on bonus 138, you enter into an agreement with us about how our platform operates, what we expect from you, and what you can expect from us. These terms set out the rules that govern your use of our sportsbook, live-dealer tables, slot games, and esports prediction markets.
Our bonus 138 terms cover account opening, deposits and withdrawals, bonus conditions, dispute resolution, and the legal framework under which we operate. We've written them in plain language so you understand your rights and responsibilities. If you have questions about any part of these terms, our customer support team is available in English and Indonesian to clarify.
By using bonus 138, you agree to these terms. If you do not agree with any part of them, you should not open an account or use our platform.
Account Opening and Eligibility
To open an account on bonus 138, you must be at least 18 years old and legally permitted to use online gaming platforms in your jurisdiction. We require you to provide accurate information during registration—your full name, date of birth, email address, and phone number. You are responsible for keeping this information current. If your details change, update them in your account settings.
We conduct Know Your Customer (KYC) verification before you can withdraw funds. This involves submitting a government-issued ID and proof of address. We use this information to verify your identity and comply with anti-money-laundering regulations. The verification process typically takes a few hours during business days.
You may only open one account on bonus 138. If we detect multiple accounts registered to the same person, we reserve the right to suspend or close all accounts associated with that person. You are responsible for maintaining the confidentiality of your login credentials. We are not liable for unauthorized access to your account if you share your password or fail to log out on shared devices.
Deposits, Withdrawals, and Payment Methods
On bonus 138, we accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. All deposits are subject to verification. We may ask for proof of payment method ownership on your first deposit or if we detect unusual activity.
E-wallet deposits (mobile banking, local payment, online payment, e-wallet) typically settle instantly. Bank transfers and mobile banking payments settle within a standard processing window, depending on your bank's clearing times. We do not charge deposit fees—your full deposit amount is credited to your account.
Withdrawals are processed to the same payment method you used to deposit. We do not charge withdrawal fees, though your bank or e-wallet provider may apply their own rates. Withdrawals are subject to verification and may be delayed if we need to confirm your identity or investigate unusual activity. We process withdrawal requests during standard business hours.
We reserve the right to refuse or reverse any deposit or withdrawal if we suspect fraud, money laundering, or violation of these terms. If your account is suspended due to suspected illegal activity, we will notify you and provide an opportunity to respond before taking further action.
Bonus Terms and Conditions
bonus 138 may offer promotional bonuses to new or existing customers. Any bonus offer comes with specific terms—such as a minimum deposit requirement, a playthrough requirement, or an expiration date. We display these terms clearly when you claim a bonus. You are responsible for reading and understanding the bonus terms before accepting.
Bonuses are credited to a separate bonus balance in your account. You must meet the playthrough requirement (if any) before you can withdraw bonus funds. Playthrough requirements specify how many times you must wager the bonus amount before it converts to real money. Different game categories may contribute differently to playthrough requirements—for example, live-dealer games may contribute non-specific info, while slots may contribute non-specific info.
Bonuses expire if not used within the specified timeframe. We will notify you by email when a bonus is about to expire. Expired bonuses are forfeited and cannot be recovered. We reserve the right to modify or cancel bonus offers at any time, though we will honor bonuses already claimed by users.
Your Responsibilities on bonus 138
When you use bonus 138, you agree to use our platform only for lawful purposes. You must not use our platform to launder money, evade taxes, or engage in any illegal activity. You must not attempt to hack, disrupt, or interfere with our systems. You must not use automated tools, bots, or scripts to access our platform without our permission.
You are responsible for verifying that your use of bonus 138 complies with the laws of your jurisdiction. Our services are available only where local law permits. If online gaming or sportsbook access is prohibited in your area, you should not open an account or use our platform.
You agree not to share your account credentials with anyone else. You are responsible for all activity on your account, whether authorized by you or not. If you suspect unauthorized access, contact our support team immediately.
Disputes and Complaints
If you have a complaint about bonus 138, contact our customer support team. We are available in English and Indonesian via live chat, email, or phone during business hours. We aim to resolve complaints within a standard timeframe.
If you believe a prediction was settled incorrectly, provide us with details of the prediction, the match or event, and the settlement result. We will review the settlement and correct any errors. Our decision on settlement disputes is final and binding.
If you are not satisfied with our response to a complaint, you may escalate the matter to our management team. We will investigate and provide a written response within a reasonable timeframe. We do not offer external dispute resolution or arbitration—all disputes are resolved through our internal process.
Data Protection and Privacy
We collect personal information from you during account registration and KYC verification. This includes your name, date of birth, email, phone number, ID number, and address. We use this information to verify your identity, process deposits and withdrawals, and comply with legal obligations.
We protect your data using industry-standard encryption and security practices. We do not share your personal information with third parties except as required by law or to process your payments. Your data is stored securely and retained only as long as necessary to provide our services and comply with legal requirements.
You have the right to request access to your personal data or ask us to delete it (subject to legal retention requirements). Contact our support team to exercise these rights.
Limitation of Liability
bonus 138 provides our platform on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or free from viruses or malicious code. We are not liable for any indirect, incidental, or consequential damages arising from your use of our platform, including loss of profits or data.
Our total liability to you for any claim arising from these terms or your use of bonus 138 is limited to the amount you have deposited on our platform in the past 12 months.
We are not responsible for delays or failures in payment processing caused by your bank, e-wallet provider, or other third parties. We are not liable for network outages, server failures, or other technical issues beyond our control.
Jurisdiction and Governing Law
These terms are governed by the laws applicable in the jurisdiction where bonus 138 operates. By using our platform, you agree to submit to the jurisdiction of the courts in that location for any legal disputes.
bonus 138 services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by law. If you access bonus 138 from a prohibited jurisdiction, you do so at your own risk and in violation of these terms. We reserve the right to suspend or close your account if we detect access from a prohibited jurisdiction.
You are responsible for verifying that your use of bonus 138 complies with the laws of your jurisdiction. We cannot be held liable for any legal consequences arising from your access or use of our platform in a restricted jurisdiction.
Changes to These Terms
We may update these terms from time to time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of bonus 138 after changes take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you should close your account.
Contact bonus 138
If you have questions about these terms or need clarification on any point, our customer support team is available to help. You can reach us via live chat, email, or phone during business hours. We respond in English and Indonesian.
For account-related questions, payment issues, or complaints about bonus 138, contact our support team directly. We aim to resolve all inquiries within a standard timeframe and will provide you with a clear explanation of our policies and procedures.